Legal
Privacy policy
How we collect, use, store and protect your personal data when you use our website or get in touch, and your rights under the law.
Last updated: 8 June 2026
1. Who we are
Cyberbyte Software Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. We are the data controller responsible for your personal data.
- Company name: Cyberbyte Software Ltd
- Company number: 12691680
- VAT number: GB364633977
- Registered address: 11 Busbridge Close, East Malling, West Malling, Kent, ME19 6BD
- ICO registration number: ZA826678
- Contact: contact@cyberbyte.software
This policy explains how we collect, use, store, and protect your personal data when you use our website (cyberbyte.software) or get in touch with us, and sets out your rights under the law.
2. The information we collect
Information you give us. When you complete our contact form, we collect your name, email address, phone number, the subject of your message, and any details you include in the message itself.
Information collected automatically. When you visit our website we collect limited technical and usage information, such as pages viewed and general interaction data, through our analytics provider, PostHog, which we run in a cookieless mode. This data is aggregated and is not used to identify you personally.
Anti-spam information. Our contact form is protected by Google reCAPTCHA, which collects hardware and software information (such as device and application data) and sends it to Google to verify you are not a bot.
We do not knowingly collect special category (sensitive) personal data through our website.
3. How we use your information and our lawful basis
Under the UK GDPR we must have a lawful basis for processing your personal data. The table below sets out what we do and why.
| Purpose | Data used | Lawful basis |
|---|---|---|
| Responding to your enquiry or request | Name, email, phone, subject, message | Legitimate interests (to respond to people who contact us) and/or consent (when you submit the form) |
| Keeping a record of correspondence | Contact details and message content | Legitimate interests (managing our business and enquiries) |
| Protecting the form against spam and abuse | reCAPTCHA / technical data | Legitimate interests (security of our site) |
| Understanding and improving website performance | Aggregated, cookieless usage data | Legitimate interests (improving our services) |
| Meeting legal, accounting, or regulatory obligations | Relevant records | Legal obligation |
We do not send marketing emails. We will only use the contact details you provide to respond to your enquiry and any related follow-up.
4. Cookies and analytics
We aim to keep our use of cookies to a minimum.
- Analytics (PostHog): We use PostHog in cookieless mode to understand how the site is used. This does not store cookies on your device or track you across sites.
- reCAPTCHA (Google): Our contact form uses Google reCAPTCHA, which may set cookies and process data necessary to provide its anti-abuse security service. This is governed by Google's Privacy Policy and Terms of Service.
We do not use advertising, marketing, or cross-site tracking cookies.
5. Who we share your information with
We do not sell your personal data. We share it only with the trusted service providers we rely on to operate our website and respond to enquiries, who act as our data processors:
- Formspree processes and delivers contact-form submissions to us.
- Google (reCAPTCHA) provides spam and abuse protection for our contact form.
- PostHog provides cookieless website analytics.
We may also disclose your information where required to do so by law, or to protect our legal rights.
6. International data transfers
Some of our service providers may store or process data outside the UK. Where personal data is transferred outside the UK, we ensure an appropriate safeguard is in place, such as a UK adequacy decision, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, so that your data receives an equivalent level of protection.
7. How long we keep your information
We only keep your personal data for as long as necessary for the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Enquiry correspondence is typically retained for 30 days after our last contact with you, after which it is securely deleted, unless we need to keep it longer for legal reasons.
8. How we keep your information secure
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. We restrict access to your data to those who need it, and we keep our service providers under contractual obligations to protect it.
9. Your rights
Under UK data protection law you have the following rights:
- Access: to request a copy of the personal data we hold about you.
- Rectification: to have inaccurate or incomplete data corrected.
- Erasure: to request deletion of your personal data in certain circumstances.
- Restriction: to ask us to limit how we use your data in certain circumstances.
- Objection: to object to processing based on our legitimate interests.
- Data portability: to receive your data in a structured, commonly used format.
- Withdraw consent: where we rely on your consent, you can withdraw it at any time without affecting processing carried out before withdrawal.
To exercise any of these rights, contact us at contact@cyberbyte.software. We will respond within one month. This will not normally cost you anything, and you do not need to pay to make a request.
10. Complaints
If you are unhappy with how we have handled your personal data, you can make a complaint to us at contact@cyberbyte.software. We will acknowledge your complaint within 30 days and provide a full response without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the chance to address your concerns before you approach the ICO.
11. Children's data
Our website and services are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. Automated decision-making
We do not make decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects on you.
13. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.
14. Contact us
If you have any questions about this privacy policy or our data practices, please contact us:
Cyberbyte Software Ltd
11 Busbridge Close, East Malling, West Malling, Kent, ME19 6BD
contact@cyberbyte.software